Vol. 4 No. 03 (2026): West Science Business and Management

Articles

• App Quality and Sales Promotion on Purchase Decision Through Customer Satisfaction in Grabfood Users

  Cahya Adri Priyana, Leonita Siwiyanti, Nurni Arrina Lestari

  363-379

  • PDF

• Digital Communication as a Driver of Public Service Adoption in E-Government

  Yoga Yoga, Leonita Siwiyanti, Antony Antony

  380-392

  • PDF

• Participation Behavior and Customer Citizenship Behavior Toward Customer Loyalty Mediated by Customer Experience: A Study of Hotels in Sukabumi City

  Muhamad Ikbal, Alhidayatullah Alhidayatullah, Muh. Abdul Aziz

  393-409

  • PDF

• Reducing Digital Resistance through Digital Competence: Evidence from Administrative Staff at Universitas Padjadjaran

  Nina Susanti, Dina Sartika, Wa Ode Zusnita Muizu

  410-423

  • PDF

• Legal Ambiguity of Electronic Consent in the Formation of International Electronic Contracts for Artificial Intelligence-Based Digital Business Transactions

  Bagus Anggara Putra, Muhammad Asrul Maulana

  424-432

  • PDF

• When Service Quality Is Not Enough: Consumer Trust, Customer Satisfaction, and Business Sustainability in F&B MSMEs

  Rizki Dena Hassyifa, Andri Ardhiyansyah, Chiquita Maharani, Abu Bakar Ashidiqy

  433-448

  • PDF

• The Effect of Financial Literacy on Risky Credit Behavior Through Financial Self-Efficacy Mediation Analysis at Home Credit Indonesia (HCI)

  Addy Hendrawan Sumitro, Christian Herdinata, Denny Bernardus Kurnia Wahjudono, Denpharanto Agung Krisprimandoyo, Siska Armawati Sufa

  449-465

  • PDF

• From Prediction to Strategy: Machine Learning and SWOT-TOWS Analysis for Structuring Lecturer Academic Workload Using Lecturer-Semester Data

  Bismiarti Yudasilati, Samidi Samidi

  466=475

  • PDF

• Personalization, Customer Experience, and Omnichannel Integration in Driving Customer Stickiness

  Febriandico Dwiky Yudhatama, Muhamad Ridwan

  476-487

  • PDF

• Exploring Happiness at Work among Blue-Collar Workers: A Literature Review

  Bagaskoro Panggih Nugrahanto, Rosita Endang Kusmaryani

  488-502

  • PDF

• Business Ecosystem Architecture for Savings and Loan Cooperatives: A Value Co-Creation Perspective

  Jatnika Eka Patra, Yusuf Iskandar, Kurniawan Kurniawan

  503-522

  • PDF

• The Role of Career Path and Talent Management in Improving Lecturer Performance: A Systematic Literature Review (SLR)

  Alya Syifa Fadilla, Slamet Sutrisno, Hari Muharam

  523-548

  • PDF