Implementation of the Minimum Service Standards Policy in the Social Sector in Gorontalo Province
DOI:
https://doi.org/10.58812/wsshs.v4i04.2780Keywords:
Policy Implementation, Minimum Service Standards, Social Services, Decentralization, Public GovernanceAbstract
This study aims to analyze the implementation of the Minimum Service Standards (MSS) policy in the social sector in Gorontalo Province and identify factors influencing its effectiveness. The study used a qualitative approach with a case study design, using data collection techniques such as in-depth interviews, observation, and document analysis. Data analysis was conducted thematically with reference to the policy implementation model, specifically the variables of communication, resources, disposition, and bureaucratic structure. The results indicate that the implementation of the MSS in the social sector in Gorontalo Province is not yet fully optimal, characterized by fluctuating service outcomes and not consistently meeting quality standards. The main factors influencing implementation include limited resources (budget, human resources, and infrastructure), ineffective cross-sector communication and coordination, and obstacles within the bureaucratic structure. However, the relatively high disposition of implementers is a supporting factor in maintaining the sustainability of program implementation. In addition, external conditions such as economic, social, and political factors also influence the effectiveness of policy implementation. This study contributes theoretically by strengthening the relevance of the policy implementation model in the context of regional social services, and empirically provides an overview of the dynamics of MSS implementation in Eastern Indonesia. Practically, the results of this study recommend strengthening institutional capacity, improving the quality of resources, and strengthening cross-sector coordination to increase the effectiveness of policy implementation.
References
[1] H. M. Syafingi, “Konstitusionalitas Standar Pelayanan Minimal,” J. Huk. Nov., vol. 8, no. 2, p. 216, 2017, doi: 10.26555/novelty.v8i2.a7020.
[2] D. Suhita, A. T. Haryanto, S. Siswanta, and N. R. Nagari, “Akses Pelayanan Kesehatan Untuk Keluarga Miskin Di Kecamatan Mojosanga Kabupaten Boyolali,” Res. Fair Unisri, vol. 5, no. 1, p. 105, 2021, doi: 10.33061/rsfu.v5i1.4575.
[3] H. M. Imam, R. A. M. M. Nasoha, I. K. Nugroho, and R. Fanani, “Analisis Kajian Hukum Tentang Otonomi Daerah Dan Penerapan Asas Otonomi Daerah,” J. Al-Hakim J. Ilm. Mhs. Stud. Syariah Huk. Dan Filantr., vol. 5, no. 1, pp. 122–134, 2023, doi: 10.22515/jurnalalhakim.v5i1.6667.
[4] E. Sofilda, M. Z. Hamzah, and D. Nurhaida, “DAMPAK DESENTRALISASI FISKAL TERHADAP INDEKS PEMBANGUNAN MANUSIA DI INDONESIA (Studi Pada Kabupaten/Kota Kurun Waktu 2015-2021),” Media Ekon., vol. 31, no. 1, pp. 15–28, 2023, doi: 10.25105/me.v31i1.16516.
[5] N. Nabilla, R. E. Putera, and H. Koeswara, “Analisis Manajemen Pengeluaran Publik Dalam Standar Pelayanan Minimal Bidang Pendidikan Di Kota Bukittinggi,” J. Manaj. Dan Ilmu Adm. Publik, vol. 5, no. 2, pp. 215–225, 2023, doi: 10.24036/jmiap.v5i2.669.
[6] Y. Munaf, R. A. Febrian, and R. S. S, “PENERAPAN GOOD GOVERNANCE DI KECAMATAN MARPOYAN DAMAI KOTA PEKANBARU (Studi Kasus Pada Pelayanan Pertanahan),” Wedana J. Kaji. Pemerintah. Polit. Dan Birokrasi, vol. 4, no. 2, pp. 559–567, 2018, doi: 10.25299/wedana.2018.vol4(2).2731.
[7] A. U. Syukri, “Anomali Desentralisasi Fiskal Dan Kinerja Keuangan Daerah; Upaya Mengakselerasi Penerimaan Daerah,” Ecces (Economics Soc. Dev. Stud., vol. 6, no. 1, p. 36, 2019, doi: 10.24252/ecc.v6i1.9542.
[8] M. Zaenuri, “Perlunya Perubahan Paradigma Dari New Public Management Ke New Public Governance Di Indonesia,” Unisia, vol. 34, no. 77, pp. 207–218, 2012, doi: 10.20885/unisia.vol34.iss77.art8.
[9] R. H. Seno, “New Public Management Di New Zealand: Sebuah Pembelajaran Keberhasilan Reformasi Sektor Publik,” Cakrawala, vol. 16, no. 1, pp. 43–69, 2022, doi: 10.32781/cakrawala.v16i1.407.
[10] L. R. Andhika, “Inovasi Birokrasi : Perspektif Analisis Hybrid Teori,” J. Borneo Adm., vol. 14, no. 2, pp. 151–170, 2018, doi: 10.24258/jba.v14i2.349.
[11] W. A. Siallagan, “Tinjau Ulang Konsep Dan Praktik KPJM: Pendekatan Bibliografi,” Indones. Treas. Rev. J. Perbendaharaan Keuang. Negara Dan Kebijak. Publik, vol. 4, no. 2, pp. 177–194, 2019, doi: 10.33105/itrev.v4i2.134.
[12] A. M. Edie, “Analisis Konteks Pelaksanaan Kebijakan Penataan Transportasi Angkutan Umum Di Kota Bandung,” J. Pemerintah. Dan Keamanan Publik (Jp Dan Kp), pp. 51–64, 2019, doi: 10.33701/jpkp.v1i1.714.
[13] M. Ali, “Eliminasi Kesenjangan Kualitas SDM Melalui Kebijakan Afirmasi Pendidikan Di Jawa Timur,” Jejaring Adm. Publik, vol. 12, no. 1, pp. 43–57, 2020, doi: 10.20473/jap.v12i1.23300.
[14] A. Dhewy, “Gender Perspective as Formality: Feminist Policy Analysis Toward RPJMN 2015-2019 and Strategic Plan of KPPPA 2015-2019,” J. Peremp., vol. 22, no. 1, pp. 55–64, 2017, doi: 10.34309/jp.v22i1.163.
[15] S. Sunarti, “Analisa Pendekatan Kebijakan Pemerintahan Daerah,” 2022, doi: 10.31219/osf.io/btgvs.
[16] H. C. d. Oliveira and A. S. Filho, “A Brief Trajectory of the Constituent Elements of the Advocacy Coalition Framework (ACF),” Rev. Adm. Pública, vol. 56, no. 5, pp. 632–653, 2022, doi: 10.1590/0034-761220220049x.
[17] D. Carter, C. M. Weible, S. Siddiki, J. Brett, and S. M. CHONAIEW, “Assessing Policy Divergence: How to Investigate the Differences Between a Law and a Corresponding Regulation,” Public Adm., vol. 93, no. 1, pp. 159–176, 2014, doi: 10.1111/padm.12120.
[18] W. Windari, D. Darwin, and S. Purba, “Implementation of School Accreditation Policy at State Elementary School in Medan Area Districts,” 2018, doi: 10.2991/aisteel-18.2018.187.
[19] S. Mubarok, S. Zauhar, E. Setyowati, and S. Suryadi, “Policy Implementation Analysis: Exploration of George Edward III, Marilee S Grindle, and Mazmanian and Sabatier Theories in the Policy Analysis Triangle Framework,” J. Public Adm. Stud., vol. 005, no. 01, pp. 33–38, 2020, doi: 10.21776/ub.jpas.2020.005.01.7.
[20] A. A. Puspawati, B. Sutiyoso, and Y. Suchmasasi, “Analysis of the Implementation of Protection for Victims of Domestic Violence in Indonesia,” J. Public Adm. Stud., vol. 7, no. 2, pp. 1–8, 2022, doi: 10.21776/ub.jpas.2022.007.02.1.
[21] I. T. Tonggil, I. Igirisa, and A. Tahir, “Implementation of the Policy of Poverty Alleviation Acceleration Program in Bokat District, Buol Regency, Central Sulawesi Province, Indonesia,” Int. J. Arts Humanit. Stud., vol. 1, no. 1, pp. 132–139, 2021, doi: 10.32996/ijahs.2021.1.1.20.
[22] S. Vajirakachorn, “Factors Affecting the Implementation of Government Air Pollution Reduction and Elimination Policy: A Case Study of Map Ta Phut Industrial Estate, Rayong Province, Thailand,” 2014, doi: 10.2495/eid140591.
[23] M. Ansori, “Peranan Pemerintah Daerah Di Era Reformasi,” Wajah Huk., vol. 2, no. 1, p. 94, 2018, doi: 10.33087/wjh.v2i1.29.
[24] D. R. Husain, I. Muhammad, and I. Mohamad, “ANALYSIS OF HOSPITAL STRATEGY IN AN EFFORT TO IMPROVE FAMILY SATISFACTION OF INPATIENTS AT PROF . DR . HI ALOEI SABOE HOSPITAL,” J. dr. Aloei Saboe, vol. 4, no. 2, pp. 119–129, 2024, doi: https://doi.org/10.47918/jias.v4i2.1982.
[25] Nur Fauzia Yunus and Ikram Muhammad, “IMPLEMENTATION OF MINIMUM SERVICE STANDARDS IN HOSPITALS IN INDONESIA: Literature Review,” in Proceedings of IICSDGs 2023, Gorontalo: LPPM UBM Gorontalo, 2025.
[26] A. Darmawan, “Politik Hukum Penguatan Desentralisasi Fiskal Dalam Meningkatkan Kesejahteraan Masyarakat Daerah,” Fiat Justisia J. Ilmu Huk., vol. 8, no. 1, 2015, doi: 10.25041/fiatjustisia.v8no1.281.
[27] R. Wardani, D. A. S. Dewi, H. M. Syafingi, and S. Suharso, “Pelaksanaan Kebijakan Standar Pelayanan Minimal Kesehatan Kabupaten Magelang Tahun 2017-2019 Dalam Mewujudkan Kesejahteraan Masyarakat,” Amnesti J. Huk., vol. 1, no. 2, pp. 56–70, 2019, doi: 10.37729/amnesti.v1i2.646.
[28] G. Meilani and S. Munawaroh, “Implementasi Kebijakan Standar Pelayanan Minimal Pada Bidang Kesehatan Di Upt Puskesmas Batujajar Kecamatan Batujajar Kabupaten Bandung Barat,” Jppadap, vol. 3, no. 2, pp. 86–98, 2023, doi: 10.36232/jppadap.v3i2.5630.
[29] K. S. Lubis, “Hubungan Persepsi Mutu Pelayanan Dengan Kepuasan Pelanggan,” J. Daya Saing, vol. 4, no. 1, pp. 23–29, 2018, doi: 10.35446/dayasaing.v4i1.128.
[30] A. Y. T. Hanani, M. Taufiq, and U. Afwa, “Law Implementation of Basic Service to Minimum Service Standard Health in Banyumas Regency,” SLR, vol. 5, no. 2, 2023, doi: 10.20884/1.slr.2023.5.2.6311.
[31] R. D. Carissa and F. Nugroho, “Implementasi Kebijakan Pemenuhan Layanan Dasar Dalam Panti Bagi Penyandang Terlantar Melalui Standar Pelayanan Minimal Bidang Sosial,” Sosio Inf., vol. 5, no. 3, 2019, doi: 10.33007/inf.v5i3.1884.
[32] G. S. Prakasa and A. Suparyati, “Dampak Efektivitas Dan Efisiensi Belanja Pemerintah Daerah Sektor Kesehatan Dan Ekonomi Terhadap Kesejahteraan Masyarakat Di Pulau Jawa,” Media Ekon., vol. 30, no. 1, pp. 16–29, 2022, doi: 10.25105/me.v30i1.10133.
[33] I. Gani, “Evaluasi Pener Apan Dan Pencapaian Standar Pelayanan Minimal Pada Kab/Kota Di Provinsi Kalim Antan Timur,” Forum Ekon., vol. 19, no. 1, p. 15, 2017, doi: 10.29264/jfor.v19i1.2111.
[34] L. Sarastri, I. Indarto, and P. Wardoyo, “Strategi Meningkatkan Capaian Standar Pelayanan Minimal Pada Pemerintah Kota Magelang,” Solusi, vol. 21, no. 4, pp. 379–389, 2023, doi: 10.26623/slsi.v21i4.7531.
[35] J. E. Langkai, H. Akib, J. Mokat, I. Pangkey, W. R. Mawitjere, and R. H. E. Sendouw, “The Impact of Implementation Based on the Policy Development Neighborhood for the Social Welfare in the City of Manado,” 2018, doi: 10.2991/icss-18.2018.147.
[36] R. Fahmi, A. Kadir, and B. M. B. Bara, “Implementasi Peraturan Walikota Medan Nomor 8 Tahun 2017 Tentang Pajak Restoran Di Kota Medan (Studi Kasus Di Badan Pengelolah Pajak Dan Retribusi Daerah Kota Medan),” J. Ilmu Pemerintah. Adm. Publik Dan Ilmu Komun., vol. 1, no. 2, pp. 119–129, 2019, doi: 10.31289/jipikom.v1i2.146.
[37] P. M. Syakti, D. Purwanti, and R. H. Sampurna, “Implementasi Kebijakan Penanganan Pandemi Covid-19 Di Kota Sukabumi (Studi Kasus Pembatasan Sosial Berskala Besar),” Kebijak. J. Ilmu Adm., vol. 14, no. 1, pp. 22–32, 2023, doi: 10.23969/kebijakan.v14i1.5815.
[38] H. Permana, “Implementasi Kebijakan Pelayanan Administrasi Terpadu Kecamatan (PATEN) Di Kantor Kecamatan Katapang Kabupaten Bandung,” J. Indones. Sos. Sains, vol. 3, no. 12, pp. 1569–1578, 2022, doi: 10.36418/jiss.v3i12.733.
[39] N. Niningsih and S. Sumarni, “Implementasi Kebijakan Kartu Identitas Anak (KIA) Pada Dinas Kependudukan Dan Pencatatan Sipil Kota Samarinda,” Prediksi J. Adm. Dan Kebijak., vol. 22, no. 1, p. 12, 2023, doi: 10.31293/pd.v22i1.6859.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Wahyudi Gobel
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Facebook 
Instagram 
Twitter 
Youtube 
westscience.journals@gmail.com