Enhancing Customer Experience in E-commerce through Lexicon and TextBlob Sentiment Analysis. West Science Social and Humanities Studies , [S. l.], v. 2, n. 07, p. 1237–1245, 2024. DOI: 10.58812/wsshs.v2i07.1747. Disponível em: https://wsj.westsciences.com/index.php/wsshs/article/view/1747. Acesso em: 6 dec. 2025.