Employee Experience 2.0: Global Bibliometric Mapping

Abstract

Employee Experience (EX) has emerged as a strategic priority in modern organizations as technological transformation reshapes the nature of work, employee expectations, and organizational culture. This study conducts a global bibliometric mapping of Employee Experience 2.0 using Scopus-indexed publications and VOSviewer visualization techniques to understand the intellectual structure, thematic evolution, and collaboration networks in this domain. The results reveal strong research clusters centered on workplace well-being, job satisfaction, organizational management, risk factors, and human–technology interaction. Collaboration maps indicate that the United States, Germany, the United Kingdom, China, and Japan lead global research productivity and cross-country partnerships. Author networks highlight influential scholars such as Kivimäki, Stansfeld, and Kawakami, whose work anchors the psychosocial and occupational health dimensions of EX. The top-cited publications emphasize employee mental health, burnout, resilience, and the impact of digital service environments, reflecting the core foundations of EX 2.0. Overall, this study demonstrates that Employee Experience research is increasingly interdisciplinary, technologically driven, and globally collaborative. The findings offer valuable insights for researchers, practitioners, and policymakers seeking to design more adaptive, human-centered, and digitally aligned workplace strategies.