E-payment in Bangladesh: Challenges and Opportunities

Authors

  • Md. Alomgir Hossain University of Rajshahi
  • S.K. Abir Mahmud Bangladesh University of Professionals
  • Md. Hassan Reza University of Rajshahi

DOI:

https://doi.org/10.58812/wsshs.v3i11.2420

Keywords:

E-Payment, Mobile Banking, Debit-Credit Card, Regulatory Commission, Bangladesh

Abstract

The purpose of this project is to examine the opportunities and barriers of the E-payment system in Bangladesh. Now a day’s world changed to the digital world and also Bangladesh tries to step towards Vision 2041. E-payment is a method in which a person can make online payments for their purchase of goods and services without the physical transfer of cash and cheques, irrespective of location and time. In the present scenario, this study aimed to identify “Opportunities and Barriers of E-payment in Bangladesh” differ on different generations using the quantitative method and offer some solutions to improve the e-payment system. Qualitative research is the main methodology in this project with face-to-face interviews and semi-structured questionnaire methods. Data of survey was collected from a total of 50 participants who include undergraduate and postgraduate college students by conducting a series of semi-structured face-to-face interviews and questionnaire methods. Out of 50 respondents were found to be fully completed and satisfactory for analysis. The study also found that people who are using and are likely to use e- payment preferred debit cards, e-wallet as the first mode of payment than credit cards. This study suggests that the government of Bangladesh should set up a Regulatory Commission on an urgent basis to strengthen the e-payment system.

References

[1] S. Fatonah, A. Yulandari, and F. W. Wibowo, “A review of e-payment system in e-commerce,” in Journal of Physics: Conference Series, IOP Publishing, 2018, p. 12033.

[2] S. A. Mohamad and S. Kassim, “An overview of e-payment adoption among Muslim micro-entrepreneurs in Malaysia,” Int. J. Account., vol. 2, no. 5, pp. 49–59, 2017.

[3] A. Baghla, “A study on the future of digital payments in India,” Int. J. Res. Anal. Rev., vol. 5, no. 4, pp. 85–89, 2018.

[4] S. Z. Kafsh, “Developing consumer adoption model on mobile wallet in Canada.” Université d’Ottawa/University of Ottawa, 2015.

[5] F. Kevin, S. Scott, and Z. Hanbing, “The 2010 Survey of Consumer Payment Choice,” 2013.

[6] W. S. Desarbo, K. Jedidi, and I. Sinha, “Customer value analysis in a heterogeneous market,” Strateg. Manag. J., vol. 22, no. 9, pp. 845–857, 2001.

[7] Z. Bezovski, “The future of the mobile payment as electronic payment system,” Eur. J. Bus. Manag., vol. 8, no. 8, pp. 127–132, 2016.

[8] B. Sivathanu, “Adoption of digital payment systems in the era of demonetization in India: An empirical study,” J. Sci. Technol. Policy Manag., vol. 10, no. 1, pp. 143–171, 2019.

[9] C. S. Ravi, “Digital payments system and rural India: A review of transaction to cashless economy,” Int. J. Commer. Manag. Res., vol. 3, no. 5, pp. 169–173, 2017.

[10] A. Singh and K. S. Shahazad, “A review: secure payment system for electronic transaction,” Int. J. Adv. Res. Comput. Sci. Softw. Eng., vol. 2, no. 3, pp. 236–243, 2012.

[11] S. Singh and R. Rana, “Study of consumer perception of digital payment mode,” J. internet Bank. Commer., vol. 22, no. 3, pp. 1–14, 2017.

[12] G. Medvinsky and C. Neuman, “NetCash: A design for practical electronic currency on the Internet,” in Proceedings of the 1st ACM Conference on Computer and Communications Security, 1993, pp. 102–106.

[13] F. N. Egger, “‘ Trust me, I’m an online vendor’ towards a model of trust for e-commerce system design,” in CHI’00 extended abstracts on Human factors in computing systems, 2000, pp. 101–102.

Downloads

Published

2025-11-30

How to Cite

E-payment in Bangladesh: Challenges and Opportunities (M. A. Hossain, S. A. . Mahmud, & M. H. . Reza , Trans.). (2025). West Science Social and Humanities Studies , 3(11), 1557-1566. https://doi.org/10.58812/wsshs.v3i11.2420