Sudirjo, Frans, Heri Setiyawan, and Dila Padila Nurhasanah , trans. “The Effect of Customer Experience and Video Marketing on Satisfaction Levels and Word-of-Mouth on TikTok in West Java”. West Science Interdisciplinary Studies 3, no. 04 (April 30, 2025): 602–613. Accessed December 6, 2025. https://wsj.westsciences.com/index.php/wsis/article/view/1871.