The Impact of AI Chatbots, Service Personalization, and Response Speed ​​on Customer Satisfaction in E-Commerce in Indonesia. West Science Interdisciplinary Studies, [S. l.], v. 3, n. 12, p. 2265–2275, 2025. DOI: 10.58812/wsis.v3i12.2497. Disponível em: https://wsj.westsciences.com/index.php/wsis/article/view/2497. Acesso em: 14 mar. 2026.