Easy Access, Sense of Security: The Foundation of Tourist Satisfaction in Bali's Coastal Areas

Authors

  • Ary Wira Andika Universitas Mahasaraswati Denpasar
  • Ilham Akbar Bunyamin Nusa Putra University
  • Muhamad Ammar Muhtadi Nusa Putra University

DOI:

https://doi.org/10.58812/wsis.v3i07.2115

Keywords:

Tourist Satisfaction, Easy Access, Sense of Security, Bali Coastal Tourism, Foundation

Abstract

This study investigates the influence of easy access and sense of security on tourist satisfaction in the Bali coastal area. A quantitative approach was employed, involving 350 domestic and international tourists who responded to a structured questionnaire using a 5-point Likert scale. Data were analyzed using Structural Equation Modeling - Partial Least Squares (SEM-PLS 3). The results indicate that both easy access and sense of security significantly and positively impact tourist satisfaction. The coefficient of determination shows that these two variables explain of the variance in satisfaction. The model also demonstrated good reliability and predictive relevance. These findings suggest that enhancing accessibility infrastructure and ensuring visitor safety are key strategies for increasing satisfaction and encouraging return visits. Bali's tourism stakeholders should prioritize both transportation convenience and comprehensive safety measures to maintain competitiveness in the global tourism market.

References

[1] M. Antara and M. S. Sumarniasih, “Role of tourism in economy of Bali and Indonesia,” J. Tour. Hosp. Manag., vol. 5, no. 2, pp. 34–44, 2017.

[2] P. Ollivaud and P. Haxton, “Making the most of tourism in Indonesia to promote sustainable regional development,” 2019.

[3] I. N. D. Putra, “Localizing the global and globalizing the local: Opportunities and challenges in Bali island tourism development,” J. Kaji. Bali, vol. 3, no. 3, pp. 119–136, 2013.

[4] N. M. R. Sukmawati, G. Ginaya, S. Widowati, C. I. S. Widhari, and W. Dyah, “Bali Quality and Sustainable Tourism Development towards Local Economic Impact,” Int. J. Soc. Sci. Hum. Res., vol. 5, no. 12, pp. 5921–5928, 2022.

[5] S. Pickel-Chevalier, Tourism in Bali and the challenge of sustainable development. Cambridge Scholars Publishing, 2018.

[6] A. P. M. Som and M. B. Badarneh, “Tourist satisfaction and repeat visitation; toward a new comprehensive model,” Int. J. Hum. Soc. Sci., vol. 6, no. 1, pp. 38–45, 2011.

[7] P. Pinto, “Tourist satisfaction and destination loyalty intention: A structural and categorical analysis,” Int. J. of…, 2006.

[8] C. Nilplub, D. B. Khang, and D. Krairit, “Determinants of destination loyalty and the mediating role of tourist satisfaction,” Tour. Anal., vol. 21, no. 2–3, pp. 221–236, 2016.

[9] E. V Emuy, R. Alvar, P. Diane, and I. D. Gadjamel, “Tourist satisfaction and destination loyalty on beach resorts,” Int. J. Tour. Hotel Manag., vol. 6, no. 1, pp. 8–11, 2024.

[10] Y. Chen, H. Zhang, and L. Qiu, “A review on tourist satisfaction of tourism destinations,” in LISS 2012: Proceedings of 2nd international conference on logistics, informatics and service science, Springer, 2013, pp. 593–604.

[11] S. Filep, “Linking tourist satisfaction to happiness and quality of life,” 8th BEST EN think tank “Sustaining Qual. life through Tour. Izmir Univ. Econ. Turkey, 2008.

[12] Q. Cheng, J. Guo, and S. Ling, “Fuzzy importance-performance analysis of visitor satisfaction for theme park: The case of Fantawild Adventure in Taiwan, China,” Curr. Issues Tour., vol. 19, no. 9, pp. 895–912, 2016.

[13] S. Campo-Martínez and J. B. Garau-Vadell, “The generation of tourism destination satisfaction,” Tour. Econ., vol. 16, no. 3, pp. 461–475, 2010.

[14] A. Karani, M. Jayswal, R. Panda, and P. Trivedi, “‘If you fulfill your promise, I will be an asset for you’: exploring the relationship between psychological contract fulfillment and individual ambidexterity,” Int. J. Sociol. Soc. Policy, vol. 42, no. 9/10, pp. 831–851, 2022.

[15] A. M. El-Geneidy and D. M. Levinson, “Access to destinations: Development of accessibility measures,” 2006.

[16] B. McKercher and A. A. Lew, “Tourist flows and the spatial distribution of tourists,” A companion to Tour., pp. 36–48, 2004.

[17] A. Nopriana, D. Valeriani, K. Kurniawan, and N. W. Sugeng, “The Influence of Attractions, Facilities and Accessibility on Tourist Satisfaction at Parai Tenggiri Beach, Bangka Regency,” TRJ Tour. Res. J., vol. 8, no. 2, pp. 336–349, 2024.

[18] S. R. J. Si, “Analisis Pengaruh Image Destinasi Wisata Halal, Atraksi Budaya dan Aksesibilitas terhadap Kepuasan Wisatawan Domestik di Aceh.” UIN Ar-Raniry, 2022.

[19] D. Buhalis, S. Darcy, and I. Ambrose, Best practice in accessible tourism: Inclusion, disability, ageing population and tourism, vol. 53. Channel View Publications, 2012.

[20] D. Beirman, “Tourism crisis and safety management,” Sage Handb. Tour. Manag., pp. 154–170, 2018.

[21] L. Tangavello, J. Mapjabil, B. Ab Rahman, R. M. Zainol, M. K. Z. Abidin, and M. Z. Ibrahim, “Isu keselamatan dalam industri pelancongan: Satu tinjauan konsep (Safety and security concerns in tourism industry: A conceptual review),” Geografia, vol. 11, no. 12, 2015.

[22] Y. ZOU and X. ZHENG, “An empirical study on the affecting factors of tourists’ sense of security in tourist destination-A case study of Quanzhou, Fujian province [J],” Tour. Trib., vol. 27, no. 1, pp. 49–57, 2012.

[23] J. L. McElroy, “Tourism, Security, and Safety: From Theory to Practice.” Boston: Butterworth-Heinemann, 2006.

[24] W. V. Saway, S. Alvianna, E. Estikowati, A. Lasarudin, and S. Hidayatullah, “Dampak Atraksi, Amenitas Dan Aksesibilitas Pantai Pasir Putih Kabupaten Manokwari Terhadap Kepuasan Wisatawan Berkunjung,” Pariwisata Budaya J. Ilm. Agama Dan Budaya, vol. 6, no. 1, pp. 1–8, 2021.

[25] C. Y. Natalia, N. M. O. Karini, and N. P. E. Mahadewi, “Pengaruh aksesibilitas dan fasilitas terhadap kepuasan wisatawan ke Broken Beach dan Angel’s Billabong,” J. Ipta P-Issn, vol. 8, no. 1, p. 2020, 2020.

[26] I. W. A. Pratama, N. D. M. S. Diwyarthi, M. Darmiati, N. G. M. Wiartha, L. P. Citrawati, and M. Yudhawijaya, “Analysis of the Impact of Technological Innovation and Design Creativity on the Attractiveness of Tourism Destinations in Bali,” West Sci. Interdiscip. Stud., vol. 2, no. 04, pp. 913–919, 2024.

[27] S. A. Sufa, D. Setiawati, M. N. Afiat, and S. Rijal, “The influence of tourism infrastructure and online promotion of tourist visit intention: Study on the Island of Bali with tourist satisfaction as an intervening variable,” Int. J. Business, Law, Educ., vol. 5, no. 2, pp. 1567–1576, 2024.

[28] K. T. De Los Reyes and R. J. Dael, “Influence of destination image and tourist satisfaction on destination loyalty,” Br. J. Multidiscip. Adv. Stud., vol. 4, no. 3, pp. 46–61, 2023.

[29] T.-B. Luong, “Destination image and loyalty: Examining satisfaction, place attachment, and perceived safety,” J. Policy Res. Tour. Leis. Events, pp. 1–22, 2023.

[30] C. M. Ringle, M. Sarstedt, and L. Zimmermann, “Customer satisfaction with commercial airlines: The role of perceived safety and purpose of travel,” J. Mark. Theory Pract., vol. 19, no. 4, pp. 459–472, 2011.

[31] S. Salim, X. Zhang, and Y. Abdullojon, “Building Loyalty in Punti Kayu Palembang: Tourist Satisfaction Mediating Perceived Value, Safety, and Destination Image,” J. World Sci., vol. 3, no. 3, pp. 353–363, 2024.

[32] J. M. B. Lastimoso, K. A. B. Locsin, N. S. Vergara, and J. Tabuyo, “Perceived risks on tourist destination loyalty in Cavite City shaped by food satisfaction,” J. Gastron. Tour., vol. 11, no. 1, pp. 36–56, 2024.

Downloads

Published

2025-07-31

How to Cite

Easy Access, Sense of Security: The Foundation of Tourist Satisfaction in Bali’s Coastal Areas (A. W. Andika, I. A. . Bunyamin, & M. A. . Muhtadi , Trans.). (2025). West Science Interdisciplinary Studies, 3(07), 1241-1250. https://doi.org/10.58812/wsis.v3i07.2115