Transformation of Generation Z Work Motivation through Information Transparency, Performance Recognition, and Technology Support in Palembang Telecommunication Industry in Indonesia

Authors

  • Maiza Fikri Institut Teknologi dan Bisnis (ITB Bina Sriwijaya)
  • Yenik Pujowati Universitas Wijaya Kusuma Surabaya
  • Agus Setiyawan Politeknik Tunas Pemuda Tangerang

DOI:

https://doi.org/10.58812/wsis.v2i12.1525

Keywords:

Generation Z, Work Motivation, Information Transparency, Performance Recognition, Technology Support

Abstract

This study explores the influence of information transparency, performance recognition, and technology support on the work motivation of Generation Z employees in the telecommunication industry in Palembang, Indonesia. Using a quantitative approach, data were collected from 48 respondents through a structured questionnaire with a Likert scale of 1 to 5 and analyzed using SPSS version 26. The findings indicate that all three factors significantly and positively impact work motivation, with technology support emerging as the strongest predictor. The results highlight the importance of fostering transparent communication, implementing effective recognition systems, and providing advanced technological tools to engage and motivate Generation Z employees. These insights offer valuable implications for human resource strategies in the telecommunication sector.

References

T. Dieguez, P. Loureiro, and I. Ferreira, “The gap between the expectations of Gen Z and Organizations in Industry 4.0,” in 2024 International Conference on Intelligent Systems and Computer Vision (ISCV), IEEE, 2024, pp. 1–6.

M. Paunov, “Generation Z as Students and Employees: Features and Challenges,” Ikon. i Sotsialni Altern., no. 1, pp. 5–21, 2024.

S. Topalova and V. Topalova, “Generation Z: social and psychological characteristics and their consideration in the management of the educational process and labour activity,” Financ. Credit Syst. Prospect. Dev., vol. 2, no. 13, pp. 145–154, 2024.

M.-A. Lazar, A. Zbuchea, and F. Pînzaru, “The Emerging Generation Z Workforce in the Digital World: A Literature Review on Cooperation and Transformation,” in Proceedings of the International Conference on Business Excellence, 2023, pp. 1991–2001.

M. Islamiaty, N. N. Arief, and K. Ariyanto, “Generation Z’s Employer Branding and Their Correlation to The Intention to Apply for a Company,” Manag. Econ. Rev., vol. 7, no. 2, pp. 212–227, 2022.

E. C. Talent, “Fulfilling Gen Z’s Needs and Expectations in Industry 4.0,” Handb. Res. Sustain. Career Ecosyst. Univ. Students Grad., p. 258, 2023.

M. J. Syahputra and A. F. Hendarman, “The Relationship between Key Factors and Gen Z Employee Retention in Indonesian FMCG Start-Ups”.

J. Lai et al., “Factors associated with mental health outcomes among health care workers exposed to coronavirus disease 2019,” JAMA Netw. open, vol. 3, no. 3, pp. e203976–e203976, 2020.

T. Hofer, T. Spiess, C. Ploder, and R. Bernsteiner, “Understanding Employer Attractiveness for Generation Z in the IT Industry,” Eur. J. Manag. Issues, vol. 32, no. 1, pp. 21–29, 2024.

Y. Zhang et al., “Association between negative life events through mental health and non-suicidal self-injury with young adults: evidence for sex moderate correlation,” BMC Psychiatry, vol. 24, no. 1, p. 466, 2024.

A. Sghari, W. Chtourou, and S. Ghattas, “Decoding gen Z employee profiles: revealing work values,” Manag. Sci., no. 6, pp. 267–294, 2023.

O. O. Akerele, “The Link between Motivation and Organizational Performance: An Exploration of Factors Influencing Employee Motivation and its Impact on Organizational Success,” Int. J. Bus. Ethics Gov., vol. 6, no. 1, 2023.

R. K. Margolang, “The Influence Of Work-Life Balance And Motivation On Employee Performance: A Case Study At The Faculty Of Medicine, North Sumatera University, With Job Satisfaction As A Mediator,” in Journal of International Conference Proceedings, 2024, pp. 27–42.

Y. Iskandar and M. I. R. Trisandri, “The Impact of Motivation and Commitment on Gen Z Work Performance in the Jabodetabek Area,” Bul. Poltanesa, vol. 25, no. 1, p. 568945.

T. Alsaedi, A. Stefanidis, K. Phalp, and R. Ali, “Social transparency in enterprise information systems: peculiarities and assessment factors,” in 2019 6th International Conference on Behavioral, Economic and Socio-Cultural Computing (BESC), IEEE, 2019, pp. 1–4.

E. Cardillo, “The Strategic, Cognitive, and Institutional Perspectives of Transparency: The Meijer’s Model Applied to Italian Local Government,” in Eurasian Economic Perspectives: Proceedings of the 26th and 27th Eurasia Business and Economics Society Conferences, Springer, 2020, pp. 255–271.

G. Wulff, “Behind the scenes of transparency–A study of a Swedish denim company,” 2019.

P. N. Khaemba, J. K. Maiyo, and M. M. Manini, “EMPLOYEE RECOGNITION PRACTICES AND TEACHER PERFORMANCE IN PUBLIC SECONDARY SCHOOLS IN KENYA: A CASE OF BUSIA COUNTY,” Eur. J. Educ. Stud., vol. 11, no. 8, 2024.

M. Pokhrel, “Analyzing the Role of Employee Recognition in Job Retention within Nepal’s Banking Sphere,” Devkota J. Interdiscip. Stud., vol. 5, no. 1, pp. 20–27, 2023.

M. G. Sono, A. Yulistiyono, and N. Khotijah, “The Effect of Job Recognition and Development Opportunities on Loyalty and Job Satisfaction of Generation Z in Jakarta’s Creative Industries,” WSIS, vol. 2, no. 10, pp. 2041–2053, 2024.

P. R. A. Oeij, G. Hulsegge, and W. van der Torre, “The impact of technology on work: enabling workplace innovation by technological and organisational choice,” in A Research Agenda for Workplace Innovation, Edward Elgar Publishing, 2023, pp. 67–90.

C. Kühner, C. W. Rudolph, D. Derks, M. Posch, and H. Zacher, “Technology-assisted supplemental work: A meta-analysis,” J. Vocat. Behav., vol. 142, p. 103861, 2023.

J. Lanzl, “Social Support as Technostress Inhibitor: Even More Important During the COVID-19 Pandemic?,” Bus. Inf. Syst. Eng., vol. 65, no. 3, pp. 329–343, 2023.

R. M. Ryan and E. L. Deci, “Intrinsic and extrinsic motivations: Classic definitions and new directions,” Contemp. Educ. Psychol., vol. 25, no. 1, pp. 54–67, 2000.

N. S. Jaharuddin and L. N. Zainol, “The impact of work-life balance on job engagement and turnover intention,” South East Asian J. Manag., vol. 13, no. 1, p. 7, 2019.

R. Dwivedula, “Why Is Generation Z Motivated at Work? A Qualitative Exploration,” Glob. Bus. Organ. Excell., 2024.

W. Rahma and B. Nasser, “Employee Motivation: Recognition, Salary, Organizational Climate and Staff Performance in Selected Public and Private Universities in Uganda”.

N. H. T. Nguyen and H. D. District, “Analysis of Factors Affecting Job Motivation: Case Study of AIO Express & Logistics”.

Downloads

Published

2024-12-31

How to Cite

Transformation of Generation Z Work Motivation through Information Transparency, Performance Recognition, and Technology Support in Palembang Telecommunication Industry in Indonesia (M. Fikri, Y. Pujowati, & A. Setiyawan , Trans.). (2024). West Science Interdisciplinary Studies, 2(12), 2443-2449. https://doi.org/10.58812/wsis.v2i12.1525