Analysis of the Impact of Process Automation and Human Resource Management on Production Completion Time and Product Quality in the Fast Food Industry in West Java
DOI:
https://doi.org/10.58812/wsis.v2i12.1521Keywords:
Process Automation, Human Resource Management, Production Turnaround Time, Product Quality, Fast Food IndustryAbstract
This study investigates the impact of process automation and human resource management (HRM) on production turnaround time and product quality in the fast food industry in West Java. Using a quantitative research design, data were collected from 180 respondents through a structured questionnaire and analyzed using Structural Equation Modeling with Partial Least Squares (SEM-PLS 3). The findings reveal that both process automation and HRM significantly influence production turnaround time and product quality, with automation showing a stronger impact on quality and HRM demonstrating a more substantial effect on turnaround time. The study highlights the synergistic relationship between automation and HRM, emphasizing their combined role in achieving operational efficiency and maintaining high product standards. These results provide actionable insights for fast food businesses to integrate technological advancements with strategic human resource practices, ensuring competitiveness in a dynamic market.
References
M. M. Yasin and U. Yavas, “Improving the quality and efficiency of fast food operations,” Int. J. Retail Distrib. Manag., vol. 20, no. 4, 1992.
N. A. Neacşu and A. Tulbure, “Quality and Sustainability Strategies Implemented by Fast Food Restaurants,” in Proceedings of the International Conference on Business Excellence, 2023, pp. 1559–1568.
S. Lee, Y. Kim, N. Hemmington, and D. Yun, “Competitive service quality improvement (CSQI): a case study in the fast‐food industry,” Food Serv. Technol., vol. 4, no. 2, pp. 75–84, 2004.
V. K. Gupta, “Flexible strategic framework for managing forces of continuity and change in supply chain management of fast food (quick service restaurant) industry,” Int. J. Bus. Contin. Risk Manag., vol. 3, no. 2, pp. 148–166, 2012.
A. Abidemi, “The Role of Technology and Automation in Streamlining Business Processes and Productivity for SMEs,” Int. J. Entrep., vol. 7, no. 3.
V. Govindaraju, S. Kumar, and K. Velusamy, “Integrating Intelligent Process Automation With Human Resource Management for Enhancing Efficiency and Strategic Decision-Making,” in Advancements in Intelligent Process Automation, IGI Global Scientific Publishing, 2025, pp. 23–50.
N. Raghu, R. A. Mahajan, A. Sivanantham, L. Bareja, N. K. Rayaguru, and R. Ganesh, “Optimizing Real-Time Process Control through Cloud-Based Automation and Big Data Analysis,” in 2024 15th International Conference on Computing Communication and Networking Technologies (ICCCNT), IEEE, 2024, pp. 1–6.
I. Oditis and J. Bicevskis, “The concept of automated process control,” Comput. Sci. Inf, vol. 756, pp. 193–203, 2010.
E. Farida, Q. Sholihah, S. Andarini, and M. H. Natsir, “Analisis Faktor Kunci dan Tantangan dalam Pemenuhan Standar Keselamatan dan Kesehatan Kerja (K3) untuk Mencapai Infrastruktur yang Berkualitas: Sebuah Literatur Review,” Konstr. Publ. Ilmu Tek. Perenc. Tata Ruang dan Tek. Sipil, vol. 2, no. 3, pp. 83–99, 2024.
A. F. Opeyemi, “Impact of foreign direct investment and inflation on economic growth of five randomly selected Countries in Africa,” J. Econ. Int. Financ., vol. 12, no. 2, pp. 65–73, 2020.
N. S. Z. Safwan, M. F. Ahmad, N. A. Zulkafli, and M. F. W. Rahman, “Exploring the Relationship between HRM Practices and Organizational Performance: Insights from the Sports Centre Staff at the National University of Malaysia (UKM)”.
S. Yılmaz and A. M. Günal, “Food insecurity indicators of 14 OECD countries in a health economics aspect: A comparative analysis,” Front. Public Heal., vol. 11, p. 1122331, 2023.
B. Barrianti, K. Ally, and Y. Siti, “Perbandingan Turnaround Time Antara Verifikasi Manual dan Verifikasi Otomatis terhadap Hasil Pemeriksaan Profil Lipid di Laboratorium Klinik Pramita Cabang Pajajaran Kota Bandung,” Syntax Lit. J. Ilm. Indones., vol. 8, no. 12, pp. 6328–6340, 2023.
I. I. Paul, M. Victoria, and O. S. Olalere, “Patient turnaround time: Concern of medical laboratory scientist,” Sokoto J. Med. Lab. Sci., vol. 8, no. 1, 2023.
N. Cherie et al., “Improving laboratory turnaround times in clinical settings: A systematic review of the impact of lean methodology application,” PLoS One, vol. 19, no. 10, p. e0312033, 2024.
R. Ferdiansyah, A. L. Rahman, S. Fauzi, V. Dewi, V. R. Fathoni, and G. Wiharso, “ANALISIS PENGARUH KUALITAS PRODUK TERHADAP KEPUASAN PELANGGAN MENGGUNAKAN METODE REGRESI LINIER,” J. Pariwisata Bisnis Digit. dan Manaj., vol. 3, no. 1, pp. 1–7, 2024.
Y. R. Fadillah, Y. Paramitra, I. Razak, and D. M. Rahmawantar, “From Quality to Loyalty: How Product Excellence and Effective Promotion Drive Customer Commitment,” Res. Bus. Manag., vol. 2, no. 2, pp. 108–116, 2024.
M. Murtiawati and Z. A. Fataron, “The impact of product quality and service quality on consumer loyalty (case study of Bandeng Rozal in Bandengan village, Kendal district, Kendal regency),” J. Islam. Econ. Manag. Bus., vol. 1, no. 1, pp. 47–118, 2020.
M. Kutpudeen and M. Tahir, “Innovative HR practices and product quality mediated by employee outcomes: Case of SMEs of Oman,” World J. Adv. Res. Rev., vol. 23, no. 3, pp. 1327–1337, 2024.
N. Apriliano, F. R. A. Rahman, F. Idris, F. Asy’ari, and F. Rozy, “Strategi Pengembangan Karir Sumber Daya Manusia Dalam Dunia Kerja,” J. Manaj. Kreat. dan Inov., vol. 2, no. 3, pp. 1–7, 2024.
A. P. John and V. P. Velmurugan, “Optimizing employee performance through E-HRM: Insights from its organizations in Trivandrum,” Edelweiss Appl. Sci. Technol., vol. 8, no. 6, pp. 5606–5617, 2024.
P. Stoneman, E. Bartoloni, and M. Baussola, “Product Innovation and Firm Performance,” The Microeconomics of Product Innovation. Oxford University Press, p. 0, Feb. 2018. doi: 10.1093/oso/9780198816676.003.0010.
P. Sawant, “Study of human resource management practices in chemical industries with special reference to Navi Mumbai.” Tilak Maharashtra Vidyapeeth, 2019.
V. S. Gurav, A. Gugnani, Y. R. Meena, V. Marathe, S. A. A. Vijay, and S. Nanda, “The Impact of Industrial Automation on the Manufacturing Industry in the Era of Industry 4.0,” in 2024 15th International Conference on Computing Communication and Networking Technologies (ICCCNT), IEEE, 2024, pp. 1–6.
L. S. Lubis and D. E. Sembiring, “Driving Digital Transformation: Leveraging Robotic Process Automation (RPA) to Enhance Business Process Efficiency and Reducing Manual Errors,” in 2023 IEEE International Conference on Data and Software Engineering (ICoDSE), IEEE, 2023, pp. 91–95.
K. Wang, J. Zhou, G. Li, Y. Hu, and F. Hu, “Industrial automation and product quality: the role of robotic production transformation,” Appl. Econ., pp. 1–16, 2024.
Downloads
Published
Issue
Section
License
Copyright (c) 2024 Mohammad Gifari Sono, Apriyanto Apriyanto, Ellys Nurhaliza
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Facebook 
Instagram 
Twitter 
Youtube 
westscience.journals@gmail.com