The Editors invite writers and experts to publish and share their ideas through scientific and empirical research in the field of Management and Business. The main objective of this publication is to improve theory, concept, and practice in the field of management and business. Dissemination of research will enable researchers, and practitioners to present and share their scientific empirical findings. We will be the bridge between theory and practice in management and business. The participation of well-known international experts on the editorial board is a guarantee of the sustainability and quality of publications as a contribution to the development of management and international business research. This will make it possible to introduce the latest empirical research findings to practitioners and academics. This journal will be of interest to both academics and practitioners. This journal is intended for researchers, lecturers, undergraduate and postgraduate students, and practitioners.
Supply Chain Management: A Bibliometric Mapping of Research Clusters and Scholarly Influence
This study aims to map the intellectual structure and scholarly influence of Supply Chain Management research through a bibliometric approach. Data were collected from the Scopus database and analyzed using VOSviewer to examine keyword co-occurrence, co-citation networks, and thematic evolution. The results reveal that supply chain management remains a central and highly interconnected research domain, with major clusters encompassing sustainability, digital transformation, risk management, and operational performance. Overlay visualization indicates a temporal shift from traditional themes such as risk assessment and operational efficiency toward emerging topics including artificial intelligence, blockchain, machine learning, and Industry 4.0. Density analysis further highlights that while core concepts such as supply chain management and decision making are well-established, newer areas related to digital technologies and sustainability continue to gain traction. The study also identifies influential scholarly contributions and global research patterns, reflecting the increasing interdisciplinarity of the field. The findings suggest that contemporary SCM research is transitioning toward a more integrated paradigm that combines technological innovation, environmental sustainability, and strategic competitiveness. This study contributes by providing a comprehensive overview of research clusters and offering directions for future studies in advancing resilient and sustainable supply chains.
Copyright (c) 2026 Loso Judijanto, Anton Susilo https://creativecommons.org/licenses/by-sa/4.0
Project Management: A Bibliometric Analysis of Publication Patterns and Research Frontiers
This study aims to map the intellectual structure, publication patterns, and emerging research frontiers in project management through a comprehensive bibliometric analysis. Data were collected from the Scopus database and analyzed using VOSviewer to examine co-authorship networks, keyword co-occurrence, and thematic evolution. The results reveal that project management research is anchored by core themes such as decision making, information management, and risk assessment, which form a well-established knowledge base. At the same time, the field is experiencing significant transformation driven by the integration of emerging technologies, particularly artificial intelligence and machine learning, as well as a growing emphasis on sustainability and climate-related issues. The analysis also identifies a distinct yet connected research stream in healthcare and clinical management, highlighting the interdisciplinary application of project management principles. Furthermore, overlay and density visualizations indicate a temporal shift toward more technology-oriented and sustainability-focused topics, reflecting the evolving priorities of both academia and practice. This study contributes to the literature by providing a systematic overview of the development and current trends in project management research, offering insights into future research directions and potential areas for cross-disciplinary integration.
Copyright (c) 2026 Loso Judijanto, Rini Fitrianingrum https://creativecommons.org/licenses/by-sa/4.0
Sustainable Management: A Bibliometric Mapping of Global Trends and Thematic Shifts
This study aims to map the global development and thematic evolution of sustainable management research using a bibliometric approach. Data were collected from the Scopus database and analyzed using VOSviewer to examine publication trends, keyword co-occurrence, and the intellectual structure of the field. The results indicate that sustainable development serves as the central theme, supported by dominant topics such as environmental management, environmental impact, and resource efficiency. The analysis also identifies several major research clusters, including circular economy, carbon management, water and waste management, and technology-driven sustainability through artificial intelligence and machine learning. Furthermore, the findings reveal a clear thematic shift from traditional environmental concerns toward more integrated, interdisciplinary approaches that incorporate digital innovation and sector-specific applications. The study highlights the increasing role of technological advancement and regional contributions in shaping sustainable management research. Despite significant progress, gaps remain in the integration of social and governance dimensions, suggesting opportunities for future research to develop more comprehensive and holistic sustainability frameworks. This study contributes to the literature by providing an integrative overview of the intellectual landscape and emerging directions in sustainable management research.
Copyright (c) 2026 Loso Judijanto, Tati Handayani https://creativecommons.org/licenses/by-sa/4.0
Human Resource Management: A Bibliometric Review of Conceptual Foundations and Research Growth
This study aims to map the conceptual foundations and research growth of Human Resource Management (HRM) through a comprehensive bibliometric analysis. Data were collected from the Scopus database using relevant keywords related to HRM and its associated domains. The dataset was analyzed using VOSviewer to examine publication trends, keyword co-occurrence, co-authorship networks, and thematic evolution. The findings reveal that HRM research has developed into a highly interdisciplinary field, integrating perspectives from organizational behavior, psychology, healthcare, and information systems. Core themes such as decision making, organizational management, and employee-related outcomes remain dominant, while emerging topics including digital HRM, machine learning, and sustainable development indicate a shift toward technology-driven and sustainability-oriented research. Additionally, the results highlight strong global collaboration patterns and an increasing emphasis on systematic reviews, reflecting the growing maturity of the field. This study contributes to the literature by providing a structured overview of HRM research and identifying future directions, particularly in the areas of digital transformation, sustainability integration, and cross-sector applications
Copyright (c) 2026 Loso Judijanto, Gopur Gopur https://creativecommons.org/licenses/by-sa/4.0
Digital Transformation Management: Bibliometric Mapping of Topic Development and New Research Trends
This study aims to map the development and intellectual structure of digital transformation management research through a bibliometric approach. Data were collected from the Scopus database using relevant keywords and refined based on document type, language, and subject relevance. A total of selected publications were analyzed using VOSviewer and Biblioshiny to examine publication trends, co-authorship networks, country collaboration, and keyword co-occurrence. The results reveal that digital transformation is the central theme connecting multiple research domains, including artificial intelligence, information management, innovation, and sustainable development. The cluster analysis indicates that the field is characterized by strong integration between technological, managerial, and sustainability perspectives. The overlay visualization shows a shift from general conceptual studies toward more applied and technology-driven topics such as blockchain, internet of things, and data-driven decision-making. Meanwhile, the density analysis highlights that while core topics are well-developed, emerging areas—particularly those related to human and organizational aspects—remain underexplored. This study contributes to the literature by providing a comprehensive overview of the evolution, structure, and emerging trends in digital transformation management research, offering valuable insights for future studies and practical implementation.
Copyright (c) 2026 Loso Judijanto, Helda Yusita https://creativecommons.org/licenses/by-sa/4.0
Innovation Management: A Bibliometric Analysis of Research Hotspots and Citation Dynamics
This study aims to map the intellectual structure, research hotspots, and citation dynamics in innovation management literature through a bibliometric approach. Data were collected from the Scopus database within a defined publication period and analyzed using VOSviewer to examine keyword co-occurrence, co-citation patterns, and thematic evolution. The results reveal that innovation management research is structured around three major thematic domains: sustainability-driven innovation, technology-enabled innovation, and human-centered applications. Key research hotspots include sustainable development, artificial intelligence, knowledge management, and healthcare innovation. The analysis also indicates a significant shift from traditional firm-centric innovation toward interdisciplinary and impact-oriented approaches that integrate environmental, technological, and social dimensions. Citation dynamics highlight the growing influence of digital transformation and sustainability paradigms in shaping contemporary research. This study contributes by providing a comprehensive overview of the evolution and current landscape of innovation management, offering insights into emerging trends and future research directions.
Copyright (c) 2026 Loso Judijanto, Yendri Deswin https://creativecommons.org/licenses/by-sa/4.0
Change Management: A Bibliometric Mapping of Research Fronts and Collaboration Networks
This study aims to map the intellectual structure, research fronts, and collaboration networks in the field of change management using a bibliometric approach. Data were collected from the Scopus database, covering publications related to change management within a specified time frame, and analyzed using VOSviewer to generate co-occurrence, density, and network visualizations. The results reveal that change management research has evolved into a highly interdisciplinary domain, with dominant themes centered on human-related factors and environmental issues, particularly climate change and sustainability. The findings indicate a significant shift from traditional organizational change models toward broader systemic perspectives that integrate public health, ecological transformation, and social adaptation. In addition, emerging topics such as machine learning and risk assessment highlight the growing role of data-driven approaches in understanding and managing complex change processes. The collaboration network analysis suggests that while the field demonstrates increasing connectivity, it remains partially fragmented across disciplinary boundaries. This study contributes by providing a comprehensive overview of the development and structure of change management research, identifying key themes and emerging trends, and offering directions for future research to enhance integration and innovation in the field.
Copyright (c) 2026 Loso Judijanto, Wahyudin Wahyudin https://creativecommons.org/licenses/by-sa/4.0
Organizational Culture: A Bibliometric Review of Knowledge Clusters and Thematic Evolution
This study aims to map the intellectual structure, knowledge clusters, and thematic evolution of organizational culture research through a bibliometric approach. Data were collected from the Scopus database within a defined publication period and analyzed using VOSviewer to identify co-occurrence patterns, research clusters, and temporal trends. The findings reveal that organizational culture serves as a central construct connecting multiple research domains, particularly leadership, employee well-being, job satisfaction, and organizational performance. Cluster analysis indicates that the literature is dominated by themes related to organizational behavior, psychological dimensions, and healthcare applications, highlighting the importance of culture in shaping both employee outcomes and operational effectiveness. Thematic evolution analysis further demonstrates a shift from traditional topics such as values and organizational behavior toward emerging themes including digital transformation, artificial intelligence, and sustainability. Density visualization confirms that while core themes remain highly developed, newer areas are gaining increasing scholarly attention. This study contributes to the literature by providing a comprehensive and systematic overview of the development of organizational culture research, offering insights into its current state and identifying potential directions for future studies in a rapidly changing organizational landscape
Copyright (c) 2026 Loso Judijanto, Heri Setiyawan https://creativecommons.org/licenses/by-sa/4.0
Transformational Leadership: A Bibliometric Analysis of Core Themes and Influential Studies
This study aims to map the intellectual structure, core themes, and emerging trends in transformational leadership research through a bibliometric approach. Data were collected from the Scopus database, covering a specified publication period, and analyzed using VOSviewer to examine co-occurrence, co-citation, and collaboration patterns. The results reveal that transformational leadership remains a central and highly influential topic, strongly associated with organizational performance, job satisfaction, and employee behavior. The network analysis identifies several major thematic clusters, including organizational outcomes, psychological dimensions, and knowledge and innovation management. Overlay visualization indicates a temporal shift toward emerging themes such as ethical leadership, emotional intelligence, and sustainable development, reflecting the evolving relevance of transformational leadership in addressing contemporary organizational challenges. Meanwhile, density analysis highlights a well-established research core alongside underexplored areas that offer opportunities for future studies. This study contributes by providing a comprehensive mapping of the transformational leadership research landscape and offers insights into potential directions for advancing the field.
Copyright (c) 2026 Loso Judijanto, Ivon Arisanti https://creativecommons.org/licenses/by-sa/4.0
Strategic Management: A Bibliometric Mapping of Research Trends and Intellectual Structure
This study aims to map the research trends and intellectual structure of strategic management through a comprehensive bibliometric analysis. Data were collected from the Scopus database over a defined publication period and analyzed using VOSviewer to examine keyword co-occurrence, co-citation patterns, and thematic evolution. The findings reveal that strategic management research is structured around three major clusters: sustainability-oriented strategy, digital transformation and technological innovation, and human-centered and methodological approaches. The results indicate that sustainable development, decision making, and strategic approach are dominant themes, reflecting the growing importance of long-term value creation and adaptive strategy. Furthermore, emerging topics such as artificial intelligence, machine learning, and circular economy highlight the increasing role of technology and environmental concerns in shaping contemporary strategic management discourse. Temporal analysis shows a clear shift from traditional human-centered studies toward digitally enabled and sustainability-driven strategies. This study contributes to the literature by providing a systematic and visualized overview of the evolution of strategic management research, offering insights into current trends and potential future research directions.
Copyright (c) 2026 Loso Judijanto, Abdul Muiz https://creativecommons.org/licenses/by-sa/4.0
How Employee Engagement and Perceived Organizational Support Drive Innovation Performance
This study examines the effect of employee engagement and perceived organizational support on innovation performance in the Indonesian context. Grounded in organizational behavior and human resource management perspectives, this research employs a quantitative approach using survey data collected from 175 respondents across various sectors. Data were gathered באמצעות a structured questionnaire measured on a Likert scale and analyzed using SPSS Statistics 25. The analysis includes descriptive statistics, validity and reliability tests, classical assumption tests, and multiple linear regression. The results reveal that employee engagement has a significant positive effect on innovation performance, indicating that employees who are more emotionally and cognitively involved in their work tend to contribute more actively to innovative activities. Perceived organizational support also shows a significant positive influence, suggesting that supportive organizational environments encourage employees to generate and implement new ideas. Furthermore, the simultaneous analysis demonstrates that both variables collectively contribute significantly to innovation performance, with a coefficient of determination (R²) of 0.507. These findings highlight the importance of strengthening employee engagement and organizational support as strategic drivers of innovation. The study contributes to the literature by providing empirical evidence from Indonesia and offers practical implications for organizations aiming to enhance innovation through effective human resource management practices.
Copyright (c) 2026 Adebowale I. O., Khairul Nur Adli https://creativecommons.org/licenses/by-sa/4.0
Digital Transformation in MSMEs: A PRISMA 2020 Based Systematic Literature Review of Adoption Drivers, Barriers, and Business Performance Implications in Emerging Economies
Digital transformation has become a crucial strategy for improving the competitiveness and sustainability of Micro, Small, and Medium Enterprises (MSMEs), particularly in developing countries where small businesses play a dominant role in economic growth and employment generation. This study aims to systematically review the existing literature on digital transformation in MSMEs, with a focus on identifying the key drivers, barriers, and business performance implications associated with digital adoption. The study employs a Systematic Literature Review (SLR) approach based on the PRISMA 2020 framework to ensure a transparent and rigorous process in selecting and analyzing relevant studies. A total of 18 academic articles obtained from the Google Scholar database were analyzed to synthesize current research trends and findings related to digital transformation in MSMEs in developing countries. The results reveal that the primary drivers of digital transformation include technological advancement, increasing market competition, government support programs, and organizational readiness. At the same time, several barriers hinder the digitalization process among MSMEs, including limited financial resources, lack of digital skills, inadequate technological infrastructure, and resistance to organizational change. Despite these challenges, the reviewed studies consistently indicate that digital transformation contributes positively to MSME performance by improving operational efficiency, expanding market access, enhancing customer engagement, and strengthening business resilience in uncertain economic environments. The findings of this study highlight the importance of supportive policies, digital literacy development, and improved technological infrastructure to accelerate digital adoption among MSMEs in developing countries. This study contributes to the existing literature by providing a comprehensive synthesis of research findings and offering insights for policymakers, researchers, and practitioners seeking to promote sustainable digital transformation in small business sectors.
Copyright (c) 2026 Loso Judijanto, IGP Ratih Andaningsih, Nashirotun Nisa Nurharjanti, Ahmad Eko Saputro https://creativecommons.org/licenses/by-sa/4.0
Hybrid and Flexible Work Arrangements: A PRISMA 2020 Systematic Literature Review of Drivers, Mechanisms, and Organizational Outcomes
The transformation of workplace structures in the digital era has accelerated the adoption of hybrid and flexible work arrangements across organizations worldwide. This study aims to systematically review existing research on hybrid and flexible work models by identifying the driving factors, implementation mechanisms, and organizational impacts associated with these work systems. The research employs a Systematic Literature Review (SLR) approach using the PRISMA 2020 framework to ensure a transparent and structured review process. The data were collected from the Scopus database, and a total of 22 peer-reviewed articles were selected through stages of identification, screening, eligibility assessment, and inclusion. The findings indicate that the adoption of hybrid and flexible work arrangements is primarily driven by technological advancement, organizational digital transformation, employee demand for work–life balance, and external environmental pressures such as the COVID-19 pandemic. In terms of implementation mechanisms, organizations rely heavily on digital collaboration technologies, adaptive leadership practices, trust-based management systems, and supportive organizational cultures to sustain hybrid work environments. The review also reveals several organizational impacts, including increased employee productivity, improved job satisfaction, enhanced organizational resilience, and greater talent retention. However, challenges such as communication barriers, employee isolation, and difficulties in performance monitoring remain important issues that organizations must address.
The Effect of Digital Capability and Market Orientation on Marketing Performance
This study aims to examine the influence of digital competence and market orientation on marketing performance in Indonesia. In the era of rapid digital transformation, organizations are required to adapt their marketing strategies by utilizing digital technologies while maintaining a strong understanding of market dynamics. Digital competence enables organizations to effectively use digital platforms, analyze market data, and communicate with customers more efficiently, while market orientation emphasizes understanding customer needs, monitoring competitors, and responding to market changes. This research adopts a quantitative approach using a survey method involving 250 respondents engaged in marketing activities across various organizations in Indonesia. Data were collected through a structured questionnaire using a five-point Likert scale and analyzed using the Statistical Package for Social Sciences (SPSS) version 25, including descriptive statistics, validity and reliability testing, and multiple linear regression analysis to test the proposed hypotheses. The results indicate that digital competence has a positive and significant effect on marketing performance, and market orientation also shows a positive and significant influence on marketing performance. Simultaneous analysis further demonstrates that both variables significantly affect marketing performance with a coefficient of determination (R² = 0.549), indicating that 54.9% of the variation in marketing performance can be explained by digital competence and market orientation. These findings highlight the importance of strengthening digital capabilities and maintaining a strong market-oriented approach to improve marketing effectiveness. This study contributes to the marketing literature by providing empirical evidence on the role of digital competence and market orientation in enhancing marketing performance in Indonesia, and practically suggests that organizations should invest in developing digital skills while continuously monitoring market dynamics to remain competitive in the digital business environment.
Copyright (c) 2026 Vera Selviana Adoe, Feba Dinova Dex Tovtora, Rini Hadiyati, Deni Adha Akbari, Dewi Rakhmawati https://creativecommons.org/licenses/by-sa/4.0
The Effect of Transformational Leadership and Goal Clarity on Employee Performance
Employee performance is a crucial factor that determines organizational effectiveness and competitiveness. Organizations increasingly rely on effective leadership and clear organizational goals to improve employee productivity and work outcomes. This study aims to examine the effect of transformational leadership and goal clarity on employee performance in Indonesia. The research adopts a quantitative approach using a survey method. Data were collected from 150 employees working in various organizations in Indonesia through a structured questionnaire measured using a five-point Likert scale. The data were analyzed using the Statistical Package for the Social Sciences (SPSS) version 25, employing descriptive statistics, validity and reliability testing, and multiple regression analysis. The results indicate that transformational leadership has a positive and significant effect on employee performance, suggesting that leaders who inspire, motivate, and provide a clear vision contribute to improved employee productivity and engagement. In addition, goal clarity also shows a significant positive effect on employee performance, indicating that employees perform better when organizational goals and expectations are clearly communicated. Furthermore, the simultaneous analysis reveals that transformational leadership and goal clarity together significantly influence employee performance, with a coefficient of determination of 50.7%, indicating that these variables substantially contribute to explaining employee performance. The findings highlight the importance of effective leadership practices and clear goal-setting in enhancing employee outcomes. This study contributes to the literature on organizational behavior and human resource management by providing empirical evidence from the Indonesian context and offers practical implications for managers seeking to improve employee performance through leadership development and clear communication of organizational goals.
Copyright (c) 2026 Adebowale I. O., Maiza Fikri https://creativecommons.org/licenses/by-sa/4.0
The Influence of Servant Leadership and Organizational Culture on Employee Performance, with Work Motivation as a Mediating Variable, at the Ambon City Transportation Agency
This study aims to analyze the influence of Servant Leadership and Organizational Culture on Employee Performance, with Work Motivation as a mediating variable at the Ambon City Transportation Agency. The study population consisted of all employees (50 individuals), who were sampled using census sampling. Data were analyzed using Partial Least Squares (PLS). The results indicate that Servant Leadership and Organizational Culture have a positive and significant effect on Work Motivation and Employee Performance. Furthermore, Work Motivation was found to mediate the influence of Servant Leadership and Organizational Culture on employee performance. These findings underscore the importance of implementing servant-based leadership and a supportive organizational culture to enhance performance within government agencies.
Copyright (c) 2026 Semuel Souhoka https://creativecommons.org/licenses/by-sa/4.0
The Influence of Financial Strategy, Risk Management, and Synergy Mechanisms on Corporate Sustainability
This study is grounded in stakeholder theory and sustainability theory, which assert that corporate sustainability is determined by an organization’s ability to effectively manage financial strategies, risk, and integrated synergy across organizational units. Although prior literature has examined the role of financial strategy and risk management in influencing corporate performance, studies that simultaneously investigate the combined effects of these variables while incorporating synergy mechanisms as a mediating factor in corporate sustainability remain limited. Addressing this research gap, the present study aims to analyze the influence of financial strategy and risk management on corporate sustainability with synergy mechanisms serving as a mediator. The findings indicate that both financial strategy and risk management have a positive and significant effect on corporate sustainability and play a critical role in strengthening organizational synergy mechanisms. Furthermore, synergy mechanisms are shown to contribute positively and significantly to corporate sustainability and effectively mediate the relationships between financial strategy and corporate sustainability, as well as between risk management and corporate sustainability. These findings underscore the importance of an integrated and collaborative strategic approach in promoting long-term corporate sustainability.
Copyright (c) 2026 Zhang Zhiquan, Ridwan Nurazi, Willy Abdillah, Berto Usman, Muhartini Salim https://creativecommons.org/licenses/by-sa/4.0
The Effect of Work-Family Conflict and Job Stress on the Performance of Female Inpatient Nurses with Motivation as an Intervening Variable at Petala Bumi Regional General Hospital Pekanbaru City
Petala Bumi Regional General Hospital is a Type C hospital located in Pekanbaru City with a vision to deliver excellent, quality, and affordable healthcare services supported by competent human resources and accountable management; as nurses are the frontline staff who interact most frequently with patients, their performance is pivotal to service quality and institutional image. This study examines the effects of work–family conflict and job stress on the performance of female inpatient nurses, with work motivation as an intervening variable, at Petala Bumi Regional General Hospital. The population comprised all female inpatient nurses in 2025 (78 individuals), and purposive sampling of married female nurses yielded 56 respondents. Data were analyzed using path analysis with SmartPLS 4. The findings reveal that work–family conflict and job stress have negative and significant effects on nurses’ motivation and performance, while work motivation has a positive and significant effect on performance; moreover, work–family conflict and job stress also exert negative and significant indirect effects on performance through work motivation.
Copyright (c) 2026 Fadli Fatihul Ichsan, Dewita Suryati Ningsih, Dian Puspita Novrianti https://creativecommons.org/licenses/by-sa/4.0
The Effect of Workload, Job Satisfaction, and Work Motivation on Turnover Intention at PT. Rohul Sawit Industri Ujung Batu
This study aims to analyze the effect of Workload, Job Satisfaction, and Work Motivation on turnover intention at PT. Rohul Sawit Industri Ujung Batu. This study uses a quantitative approach with a questionnaire distribution method. The population in this study were employees of PT. Rohul Sawit Industri Ujung Batu, with a sampling technique using probability sampling. Data were analyzed using multiple linear regression tests with the help of SPSS 25. These results indicate that workload has a positive and significant effect on intention to quit. Furthermore, job satisfaction and work motivation have a negative and partially significant effect on intention to quit. Simultaneously, workload, job satisfaction, and work motivation all have a significant effect on turnover intention.
Copyright (c) 2026 Putri Mala Sari Lubis, Kurniawaty Fitri, Ahmad Rifqi https://creativecommons.org/licenses/by-sa/4.0
The Effect of Affective Commitment and Work Motivation on Employee Performance at PT. Asrindo Citraseni Satria Minas
This study aims to analyze the influence of affective commitment and work motivation on employee performance at PT. Asrindo Citraseni Satria Minas. This study uses a quantitative approach with a questionnaire distribution method. The population in this study were office employees at PT. Asrindo Citraseni Satria Minas, with a sampling technique using saturated samples. Data were analyzed using multiple linear regression tests with the help of SPSS 25. The results showed that commitment has a negative and insignificant effect on employee performance. In addition, work motivation has a positive and significant effect on employee performance. Simultaneously, affective commitment and work motivation together have a significant effect on employee performance.
Copyright (c) 2026 Yolanda Hafizah, Kurniawaty Fitri, Prima Andreas Siregar https://creativecommons.org/licenses/by-sa/4.0
Comparative Analysis Of Consumer Preferences In Online Food Delivery Services: Gofood And Shopeefood In Pekanbaru City
The growth of the Online Food Delivery (OFD) industry requires service providers to continuously innovate. This research focuses on comparing consumer preferences between GoFood and ShopeeFood in a developing city like Pekanbaru, to fill the gap of previous studies that generally compared GoFood and GrabFood in metropolitan cities. This study aims to determine the differences in consumer preferences towards GoFood and ShopeeFood services in Pekanbaru City based on the aspects of service quality, discounts, prices, restaurant partners, and application user experience. This study uses a quantitative approach. The population includes all consumers who use GoFood and ShopeeFood in Pekanbaru City. The sampling was conducted using a non-probability sampling method with a purposive sampling technique, determining 100 respondents based on specific criteria. The data analysis method used is a comparative analysis with a difference test technique (Paired Sample T-Test) processed using IBM SPSS Statistics software. The results conclude that there are significant differences in consumer preferences between GoFood and ShopeeFood. Specifically, the ShopeeFood platform is more dominantly considered by consumers regarding discount and price factors, while the GoFood platform shows superiority in service quality, diversity of restaurant partners, and application user experience.
Copyright (c) 2026 Ayu Sefhia, Jushermi Jushermi, Agnes Alvionita https://creativecommons.org/licenses/by-sa/4.0
The Effect of Sustainability-Based Service Quality on the Satisfaction of Beach Visitors in Jayapura City
The purpose of this study was to examine and determine the effect of sustainable service quality on visitor satisfaction at coastal tourist destinations in Jayapura City. The dimensions measured were tangible sustainability, sustainability practices, tangibility, reliability, responsiveness, assurance, and empathy. The study was conducted in Jayapura City. The research approach used was quantitative. Data collection used observation and questionnaire techniques (both direct and online). The respondents were visitors to coastal tourist destinations in Jayapura City. The data obtained were processed using multiple linear regression analysis tools. The results showed that the sustainability practices dimension significantly influenced visitor satisfaction at coastal tourist destinations in Jayapura City. Meanwhile, the tangible sustainability, tangibility, reliability, responsiveness, assurance, and empathy dimensions did not significantly influence visitor satisfaction at coastal tourist destinations in Jayapura City. The recommendations given to destination managers and local governments are 1) improving the quality of beach services by using environmentally friendly materials and providing trash bins as a form of waste management 2) improving the quality of services by providing standard safety equipment at beach tourism destinations 3) improving the quality of services by providing bathrooms that meet standards and good clean water quality, and 4) improving the quality of services from the aspect of human resources for beach tourism destination managers through “Sadar Wisata” socialization and other activities.
Copyright (c) 2025 Yensawai Engelina Rumbiak, Agustinus Numberi https://creativecommons.org/licenses/by-sa/4.0
The Effect of Recruitment, Selection, and Job Placement on Employee Performance of PT. XYZ
The purpose of this study is to analyze the determinants of selection, recruitment, and job placement to the performance of PT. XYZ employees. The study used quantitative methods by distributing questionnaires to 118 respondents from the population of security employees. The results of the analysis show that Recruitment, selection and placement of employees at the simultaneous level provide positive determinant significance on employee performance whose F-count value is 42.240> F-table 3.076 and also the significance score is 0.000 <0.05, recruitment has a t-count score of 2.603><t-table 1.981 or a significance score of 0.010<0.05, selection has a t-count score of 2.485t-table 1.981 or a significance score of 0.014 <0.05, and job placement has a t-count score of 4.564 > 1-table of 1.981 or a significance score of 0.000 0.05. This study concludes that the performance of PT. XYZ employees has a positive determinant significance both at partial and simultaneous levels by recruitment, selection and job placement.
Copyright (c) 2025 Sri Zuliarni, Mestika Juniwan Nazara https://creativecommons.org/licenses/by-sa/4.0
System Analysis and Implementation of Standard Operating Procedure (SOP) Towards Maximum Efficiency in Warehousing in Bekasi Raya
This study discusses the problem of operational efficiency in warehouses in the Bekasi Raya area which is not yet optimal due to the lack of structured warehouse management systems and inconsistent implementation of Standard Operating Procedures (SOPs). The purpose of this study is to analyze the warehouse management system implemented and evaluate the extent to which SOPs contribute to increasing efficiency. The urgency of the study lies in the vital role of Bekasi Raya as a national industrial and logistics area that demands an effective and professional warehousing system. The method used is a descriptive qualitative approach through observation, in-depth interviews, and SOP document studies in five purposively selected warehousing companies. The results of the study indicate that although most warehouses already have SOPs, their implementation is not optimal due to lack of training, periodic evaluations, and the lack of integration of SOPs with technology-based management systems. In conclusion, SOPs that are implemented consistently and integrated with the warehouse management system can significantly increase efficiency. Digitalization, periodic training, and ongoing supervision are needed to support maximum efficiency in warehouse operations.
Copyright (c) 2025 Febrisi Dwita, Retno Ayu Puspita https://creativecommons.org/licenses/by-sa/4.0
Enhancing the Quality of Public Service One-Stop Integrated Services (PTSP) at the Bekasi Class 1A Special District Court
The development of digital technology makes it easier to provide more efficient and transparent services. This study was conducted with the aim of knowing the application of the quality of one-stop integrated services at the Bekasi Class 1A Special District Court in improving services to the community. The method used in this study is qualitative, using observation methods, interviews with the head of the General Subdivision. The results of the analysis obtained show that the application of service quality runs the service process in accordance with the dimensions of public service, which consists of tangible shows that the physical facilities of PTSP meet public service standards. Reliability shows that the apparatus has been polite and attentive, listening to complaints, and trying to provide quick and appropriate solutions, responsiveness shows that consistency in following standard operating procedures and providing consistent and reliable services. Assurance shows that the apparatus has responded quickly to community requests and problems. Empathy shows that public complaints can be taken more seriously with a good complaint system. The findings and obstacles are that there is no electronic digital-based suggestion box such as Google Form which can be accessed via Smartphone. Therefore, the solution provided is to create an online-based suggestion box, namely Google Form, to make it more efficient in providing services.
Copyright (c) 2025 Jihan Ananda Hermalia, Muhammad Takrim https://creativecommons.org/licenses/by-sa/4.0
Productivity for Growth of Small and Medium Enterprises: Case of Indonesian Capital Market
This study aims to analyze the effect of profitability, productivity, debt, age, and company size on the growth of Small and Medium Enterprises (SMEs) listed on the Indonesia Stock Exchange (IDX) on the Acceleration Board and Development Board during the period 2021–2023. Using the panel data method and the Common Effect Model (CEM) approach, this study found that only the productivity variable has a positive and significant effect on company growth, both for SMEs listed on the Acceleration and Development Boards. Meanwhile, the profitability, debt, age, and company size variables did not show a significant effect on growth. These results emphasize the importance of operational efficiency and asset optimization compared to dependence on profits or external financing in driving SME growth. These findings are expected to be strategic input for business actors, investors, and regulators in formulating policies that support strengthening the SME sector in the capital market.
Copyright (c) 2025 Ossi Ferli, Enny Hatyanti, Sara Immanuella, Dessy Ataulina, Muh. Nurdin Nur Abdi Kasman, Vasanti Etenia Kusuma https://creativecommons.org/licenses/by-sa/4.0
Phenomenological Study: Employee Perceptions Related to Work Rotation at Bank BTN KC Bekasi
The purpose of this study is to find out how employees of Bank Tabungan Negara (BTN) KC Bekasi view work rotation and how their views and experiences are influenced by their competencies. This study conducted in-depth interviews with employees to find out the dynamics of work rotation and its impact on organizational performance as well as career growth. A qualitative approach is used to collect data. The results of the study show that most employees support work rotation. Customers' production and service increased as a result of their improved skills in performing banking actions. Some participants said that although they initially felt uncomfortable with the change in work environment, eventually they were able to adapt and feel more comfortable in a new place. In addition, this study emphasizes how important it is to create a work rotation policy that suits the needs of Employees to improve the overall performance of the company. The results of this study are expected to make a significant contribution to the advancement of human resource management theory and practice, especially in terms of work rotation in the Indonesian banking industry, where much research on this subject has not been carried out. Thus, this research not only builds on previous research, but also provides practical knowledge on how management can create policies that better suit employee needs.
Copyright (c) 2025 Dea Ananda Putri https://creativecommons.org/licenses/by-sa/4.0
Employee Retention Strategies for Generation Z in the Workforce
Currently, the world of work is experiencing major changes in the demographic composition of its workforce. Generation Z, born between 1997 and 2012, is starting to enter the professional world and take on important roles in various sectors. The main objective of this research is to identify and map scientific publication trends related to employee retention strategies, especially those focused on Gen Z. The research method used in this article is a quantitative approach with bibliometric methods. This research aims to analyze trends and patterns of scientific publications related to the topic of employee engagement among Generation Z in the context of organizational work culture. It can be concluded that Generation Z employee retention strategies demand a more adaptive, personal and technology-based approach. Recent studies show that work flexibility, sustainable career development, and two-way communication are key factors in retaining young talent in the world of work. Policy makers in the field of human resources are advised to start designing data-driven HR policies that are able to capture Gen Z's work preferences and behavior more accurately
Copyright (c) 2025 Raditya Mokoagow, Wisnu Kunto Permadi https://creativecommons.org/licenses/by-sa/4.0
Employee Engagement in the Digital Era: The Role of Gamification in Improving Motivation and Productivity
This research examines the role of gamification in improving employee engagement, motivation and productivity in the digital age. Using a qualitative approach, the study explores employee experiences and perceptions through a series of in-depth interviews with respondents from different levels of the organisation. The research findings reveal that the implementation of gamification elements such as point systems, leaderboards, and rewards can create a more engaging and competitive work environment. Results showed significant improvements in intrinsic motivation, sense of belonging, and productivity among employees involved in gamification programmes. However, the study also identified potential challenges such as long-term burnout and differences in preferences between generations. This study contributes to the understanding of how modern organisations can leverage gamification technology to create a more dynamic and productive work culture in the digital age.
Copyright (c) 2025 Hendra Dharmawan https://creativecommons.org/licenses/by-sa/4.0
Entrepreneurship Orientation, Process Innovation, and Knowledge Management on the Competitive Advantages of MSMEs in Surabaya
This study aims to analyze the effect of entrepreneurial orientation, process innovation, and knowledge management on the competitive advantage of micro, small, and medium enterprises (MSMEs) in Surabaya. Grounded in the resource-based view, this research adopts a quantitative approach to examine how internal strategic capabilities contribute to MSME competitiveness in a dynamic business environment. Data were collected from 200 MSME owners and managers using a structured questionnaire measured on a five-point Likert scale. The data were analyzed using multiple linear regression with the Statistical Package for the Social Sciences (SPSS) version 25. The results indicate that entrepreneurial orientation, process innovation, and knowledge management each have a positive and significant effect on competitive advantage. Furthermore, the simultaneous test shows that these three variables jointly explain 50.7% of the variance in competitive advantage. The findings suggest that MSMEs with stronger entrepreneurial behavior, continuous process improvement, and effective knowledge utilization are better positioned to achieve sustainable competitive advantage. This study contributes to the MSME literature by providing empirical evidence on the integrated role of entrepreneurship, innovation, and knowledge management, while offering practical insights for MSME practitioners and policymakers in strengthening competitiveness.
Copyright (c) 2025 Nanda Hidayati https://creativecommons.org/licenses/by-sa/4.0