The Effect of Service Quality on Customer Retention and Customer Experience as Mediating Variable . West Science Business and Management, [S. l.], v. 2, n. 02, p. 519–524, 2024. DOI: 10.58812/wsbm.v2i02.948. Disponível em: https://wsj.westsciences.com/index.php/wsbm/article/view/948. Acesso em: 8 apr. 2025.