Participation Behavior and Customer Citizenship Behavior Toward Customer Loyalty Mediated by Customer Experience: A Study of Hotels in Sukabumi City. West Science Business and Management, [S. l.], v. 4, n. 03, p. 393–409, 2026. DOI: 10.58812/wsbm.v4i03.2973. Disponível em: https://wsj.westsciences.com/index.php/wsbm/article/view/2973. Acesso em: 13 oct. 2026.